Setting the conversation environment

Financial Planners

Engage Clients From the Start

Clients decide in the first few minutes whether a conversation feels relevant and worth their time. If the opening is advisor‑centric, too long, or unclear, engagement drops fast. But when planners set the environment with clarity, respect, and collaboration, clients lean in and contribute.

The I–We–You framework gives you a simple, repeatable way to do just that: state intent clearly, frame collaboration with respect, and highlight the takeaway clients will leave with.

Together, these moves keep openings short, client‑first, and memorable — helping clients connect, commit, and move forward with confidence.

Why Advisors Choose This Program

  • Practical and Actionable — the Application Canvas, fillable PDF worksheet, realistic scenarios and examples, and related guidance — help you open engaging conversations.
  • Integrated Application — canvas, clear guidance, Financial Planning case study, short videos, ebooks, and worksheet combine insight with implementation.
  • Built for Financial Planners — tools, scenarios, language, and situations — built for your world, not generic training.
  • Framework that Delivers — the I–We–You sequence — becomes a repeatable method for opening conversations with impact that promote client collaboration.
  • Trust‑building Impact — create an environment where people WANT to speak with you.

Tools That Build Trust 

  • Application Canvas — step‑by‑step guide — open client conversations with impact.
  • Fillable PDF Worksheet — practice framing openings with I–We–You — that engage your clients early.
  • Vbytes — short videos — framework explained by David Lambert, CEO Relcap.academy.
  • Case Study — follow Financial Planner Jake as he develops an I We You opening — with audio commentary.
  • Scenarios — six comman planning situations — see how openings unfold.
  • Ebooks — focused insights — on developing your skills.
  • Do’s & Don’ts — practical guardrails — make conversations collaborative from the start.
  • Certificate of Completion — formal recognition — completion of your I–We–You learning journey.

What Advisors Say

[DAVID TO POPULATE -“This helped me turn headlines into meaningful client discussions.”
“The 11‑tip canvas keeps me focused — I don’t get lost in theory.”
“Clients see me as someone who spots change early and makes it relevant.”]

Ready to Deliver Client‑First Conversations?

Make every opening count. With I–We–You, you’ll capture attention in the first minutes, earn trust, and move clients forward with confidence.

Build your skills further...

David Lambert

Your Master Coach - Co-author of Smarter Selling

David is the Master Coach for the Relationship Capital Academy and co-author of the Financial Times published best-seller, Smarter Selling, on which many of our programs are based.

A lifelong learner with a passion for educating, David draws on a wide range of business and sales experience that includes time as a sales consultant; restaurant owner; head of business development and Director and Marketing and Communications at PwC. Equipped with a master's degree in Human Resources and Training, he was also Director of PwC’s Leadership Academy.
 
For more than 25 years, David has worked with leading organizations helping them to develop the communication and trust-building skills of their people. Now he is working with you!