“There is one area where tremendous variety still exists, one that cannot be commoditized – How we do WHAT we do.
 
The tapestry of human behavior is so varied, so rich, and so global that it presents a rare opportunity, the opportunity to
out-behave the competition.”

Origins

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Comprehensive tools and support

Application Canvases

Canvas worksheets (with detailed guidance and practical tips) to drive application to your real world situations.  Rich learning resources - including a walk-through case-study - support each canvas.

Videos 

Concise, easily digestible clips with David Lambert (co-author of Smarter Selling) to help you understand key principles and approaches.

Gamified challenges

Online gamified challenges to test your knowledge and understanding.

Self-diagnostics

Multiple self-diagnostic tools addressing key relationship drivers. Understand your behaviors better and choose where to change.
The Collaborate Universe exists to help users of the advanced consultative and behavioral approaches outlined in the book Smarter Selling (Financial Times, 2007 and 2011), to build trusted relationships, whether inside an organization, with colleagues, or outside the organization with clients, customers, stakeholders and suppliers.

There is a bit of history to how we got to where we are today. If you're interested to know more, read on.

RelCap Academy was established by David and Paul Neale, former Head of Learning for KPMG in Asia.

Most of the tools and approaches within the academy originate from the book and sets out the IoweU™ approach, an advanced consultative and behavioral conversation architecture, that helps build sustainable business relationships founded on trust and mutual respect.

Building on this success, David and Keith (the co-authors), developed a suite of training programs and in the years since, have worked across multiple industries, geographies and cultures, helping people in all types of organization and roles, build stronger, more sustainable business relationships.
 
What is new and different about Collaborate Universe is that for the first time, the various components of the IoweUTM approach and tools are available individually, reducing costs and enabling users to target specific areas where they need help.
With this change, individuals and any size of organization, can now access learning that previously, was only available to large groups. 
  
We've spent many years refining IoweUTM to get to where we are today.  Our aspirational goal remains to change the way the world sells, one conversation at a time. 
 
Our genuine hope is that through using the Application Canvases and related resource, and the Learning Programs, you are able to collaborate better, that others get more value from working with you, and most importantly, that you enjoy the success and job satisfaction that IoweUTM can bring.

Meet our partners

Knowmium

We partner with training organisations and learning specialists from around the world, including the best-in-class Learnworld's platform, Knowmium who helped develop our practical application canvases, and with affiliate organizations in Asia, Europe and North America.  

Tap on the logos to find out more about these organizations.

Meet our team

Our certified coaches will guide you through your journey to building better business relationships and trust.
David Lambert, Paul Neale & over 32 other coaches are fully qualified teachers with extensive practical and specific knowledge across a range of industries, international regions, and differing business cultures.

Meet David

Meet Dorothy

Start building stronger trust now!