Positioning for impact with N-F-B

Position advice so clients recognize how it supports their priorities and commit to move forward

Clients don’t remember charts or product features — they remember clarity and confidence. A well‑framed Need-Feature-Benefit makes advice feel relevant, builds trust, and helps clients see themselves in the outcome. But when N‑F‑B is too long, vague, or advisor‑centric, its power fades.

The Positioning for Impact with N‑F‑B canvas restores that power. It gives you a simple, repeatable way to frame advice around the client: begin with their Need, explain your Feature, and end with one sharp Benefit.

With this discipline, your conversations stay short, client‑first, and memorable — helping clients connect, commit, and move forward with confidence.

Why Advisors Like the Program

  • Practical and Actionable — the Application Canvas, fillable PDF worksheet, and related guidance —  give you immediate ways to strengthen listening in client conversations.
  • Integrated Application — canvas, focused guidance, realistic case study, short videos, ebooks, and worksheet — combine insight with implementation.
  • Framework that Delivers — Need-Feature-Benefits becomes a repeatable approach —  communicate value clearly.
  • Position Advice — so clients recognize how it supports their priorities — and commit to move forward. 

What You’ll Get

  • Application Canvas — step-by-step guide — improves client conversations with clarity.
  • Fillable PDF worksheet — practice tool — helps you craft compelling N‑F‑B stories.
  • Vbytes — short videos — David Lambert, CEO Relcap.academy explains the framework.
  • Case study — realistic example — follow advisor Tess using N‑F‑B, with audio commentary.
  • Do’s and Don’ts — practical guardrails — keep responses client‑focused and trust‑building.
  • Certificate of Completion — formal recognition — demonstrates achievement and professionalism.

Ready to Position Advice with Confidence?

The Positioning for Impact with N‑F‑B canvas gives consultants, advisors and salespeople a simple, repeatable way to link advice directly to client priorities. By starting with their Need, placing your Feature in the middle, and ending with the Benefit, you create a clear 2:1 client‑focused conversation.

This discipline keeps your advice short, client‑first, and memorable — helping clients see the relevance, commit to decisions, and move forward with confidence.

Build your skills further...

David Lambert

Your Master Coach - Co-author of Smarter Selling

David is the Master Coach for the Relationship Capital Academy and co-author of the Financial Times published best-seller, Smarter Selling, on which many of our programs are based.

A lifelong learner with a passion for educating, David draws on a wide range of business and sales experience that includes time as a sales consultant; restaurant owner; head of business development and Director and Marketing and Communications at PwC. Equipped with a master's degree in Human Resources and Training, he was also Director of PwC’s Leadership Academy.
 
For more than 25 years, David has worked with leading organizations helping them to develop the communication and trust-building skills of their people. Now he is working with you!