Proving capability to give comfort: simple storytelling with N-F-B

Help Clients Connect Through Stories That Resonate

Clients don’t remember charts or product features — they remember stories. A well‑told story makes advice feel relevant, builds trust, and helps clients see themselves in the outcome. But when stories ramble, pile on too many benefits, or focus on advisor capabilities or solutions instead of client priorities, their power fades.

The Proving capability to give comfort application canvas restores that power. It gives you a simple, repeatable way to frame stories around the client using Need-Feature-Benefit framework: begin with their need or goals, explain what was done, and end with one sharp benefit.

With this discipline, your stories stay short, client‑first, and memorable — helping clients connect, commit, and move forward with confidence.

Why Advisors Like the Program

  • Practical and Actionable — a structured canvas and worksheet — give advisors a repeatable way to shape stories around client priorities.
  • Integrated Application — videos, ebooks, case study, and guided notes — turn insight into repeatable, real‑world application.
  • Framework that Delivers — N‑F‑B storytelling — keeps examples short, client‑focused, and memorable.
  • Build trust — realistic scenarios — demonstrate how disciplined stories reassure clients and reduce decision friction.

What You’ll Get

  • Application Canvas — structured guide — improves client conversations with clarity.
  • Fillable PDF worksheet — practice tool — helps you craft compelling N‑F‑B stories.
  • Vbytes — short videos on the framework — with David Lambert, Relcap.academy CEO.
  • Case study — realistic example — follow advisor Tess using N‑F‑B, with audio commentary.
  • Reflections — guided prompts — connect the tools directly to your clients.
  • Certificate of Completion — formal recognition — demonstrates achievement and professionalism.

Ready to Turn Stories Into Client Reassurance

Show proof with stories that resonate — the Proving Capability to Give Comfort program helps you frame examples around client priorities, highlight outcomes with impact, and bring every conversation the confidence and reassurance clients value most.

Build your skills further...

David Lambert

Your Master Coach - Co-author of Smarter Selling

David is the Master Coach for the Relationship Capital Academy and co-author of the Financial Times published best-seller, Smarter Selling, on which many of our programs are based.

A lifelong learner with a passion for educating, David draws on a wide range of business and sales experience that includes time as a sales consultant; restaurant owner; head of business development and Director and Marketing and Communications at PwC. Equipped with a master's degree in Human Resources and Training, he was also Director of PwC’s Leadership Academy.
 
For more than 25 years, David has worked with leading organizations helping them to develop the communication and trust-building skills of their people. Now he is working with you!