Evaluate relationships and build trust

Get feedback on your client relationships and strengthen them.

Consultants and advisers depend on strong, secure client relationships. Yet many advisors over‑estimate how resilient those connections really are. Without an objective measure, it’s easy to miss signals that trust is weaker than it appears — or that the relationship is stuck at a certain stage rather than progressing toward true partnership.

The Evaluate relationships and build trust canvas provides advisors with a clear, repeatable way to measure trust and assess relationship type. Using The INTIMASEE Meeting Assessment to reflect on a recent client conversation, you’ll discover whether your client relationship is Social, Ad‑hoc,Technical, or Partner Using the The Trust Equation framework, first introduced in The Trusted Advisor by Charles H. Green, you’ll gain a trust score that highlights current relationship strength. 

This leads to actionable steps that help you grow trust and elevate client engagement.

Why Advisors Like the Program

  • Practical and Actionable — immediate tools — the Application Canvas, fillable PDF worksheet, and guided scenarios give advisors clear ways to evaluate and strengthen client relationships.
  • Integrated Application — insight plus implementation — canvas, INTIMASEE, Trust Equation, case study, ebooks, and short videos combine to show how trust scoring and relationship mapping work in practice.
  • Framework that Delivers — repeatable method — INTIMASEE mapping and the Trust Equation scoring provide a structured way to deepen client connections.
  • Trust‑building Impact — lasting results — the approach enables advisors to manage relationships with confidence, leading clients to feel secure and valued.

What You’ll Get

  • Application Canvas — step‑by‑step guide — apply INTIMISEE and the Trust Equation to your clients.
  • Fillable PDF Worksheet — to apply with your client — capture relationship stages and trust scores.
  • INTIMISEE — diagnostic lens — classify your relationships as Social, Ad‑hoc, Technical, or Partner.
  • Trust Equation Scoring — objective measure — reveal strengths and blind spots in trust.
  • Case Study — practical example — see advisor Tess use the framework, with audio commentary.
  • Do’s and Don’ts — practical guardrails — reinforce behaviours that build Partner‑level connections.
  • Certificate of Completion — formal recognition — demonstrate your achievement.

Ready to Strengthen Your Client Relationships?

The Evaluate relationships and build trust program provides advisors with a simple, repeatable way to measure trust, assess client dynamics, and strengthen partnerships.

Put the canvas into practice and start transforming your conversations into deeper trust and lasting value.

Build your skills further...

David Lambert

Your Master Coach - Co-author of Smarter Selling

David is the Master Coach for the Relationship Capital Academy and co-author of the Financial Times published best-seller, Smarter Selling, on which many of our programs are based.

A lifelong learner with a passion for educating, David draws on a wide range of business and sales experience that includes time as a sales consultant; restaurant owner; head of business development and Director and Marketing and Communications at PwC. Equipped with a master's degree in Human Resources and Training, he was also Director of PwC’s Leadership Academy.
 
For more than 25 years, David has worked with leading organizations helping them to develop the communication and trust-building skills of their people. Now he is working with you!