engage

Listen for Value

Learn to listen better, avoiding common biases that undermine rapport and understanding. 

Use CC Notes to record key points and share to fuel collaboration.

Program includes the LISTEN self-assessment.
Listen better and understand biases.

What's included?

  • 12 vbytes
  • 1 self-assessment
  • 4 epage sets
  • 2 ebytes
  • 1 completion certificate

Listen better & discover more

You will learn how to discover value through listening using the LISTEN framework, which includes an assessment of your own listening profile.

Understand
and lessen bias

You will learn how cognitive biases can impact how we interact with others.

Develop strategies for lessening the negative effects of these biases, and build stronger business insights and relationships.

CC Notes

CC notes

David Lambert

Meet your coach

David is the master trainer for the Relationship Capital Academy and co-author of Smarter Selling, the international best-selling book on which many of our programs are based.

A lifelong learner with a passion for educating, David draws on a wide-range of business and sales experience that includes time as a sales consultant; restaurant owner; head of business development and Director and Marketing and Communications at PwC.  Equipped with a masters degree in Human Resources and Training, he was also Director of PwC’s Leadership Academy. 

For more than 15 years, David has worked with leading organizations helping them to develop the communication and trust-building skills of their people.

His knowledge and experience are a key asset of the Relationship Capital Academy, and we encourage you to ask lots of questions of David to maximize the value you take from our programs.
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