Listening and Collaboration

Learn to listen better, to build rapport, understanding, collaboration and trust.

Discover the LISTENTM online self-assessment, our listening self-diagnostic that assesses key listening behaviors, gives tips for how to listen better, and practical advice on how to use LISTEN to improve your listening.

Explore seven common cognitive biases that every human is guilty of, and learn how to lessen their impact.

Learn how to use CC Notes to record key conversation points and then share with others to demonstrate understanding and fuel collaboration.
Listen better and understand biases.
Responses to Listening and Collaboration techniques:

"Either you have an amazing memory, or your i-phone was recording! Either/or very impressive."

“Many thanks for your summary which is amazingly accurate. I felt very positive after our meeting as it confirmed the approach I want to take.”

"Thank you so much for capturing all that we talked about - which helps put all the many ideas and issues into perspective."

What's included?

  • 3 application  canvases
  • LISTEN self-assessment with personalized feedback
  • 16 vbytes
  • 11 ebook sections
  • 1 practical case study
  • 3 examples
  • 2 ebytes
  • 1 workpad for your enotes
  • 1 Certificate of Completion

Listen better and learn more

You will learn how to discover value through listening using the LISTEN framework, which includes an assessment of your own listening profile and personalized feedback and tips .

Understand and lessen bias

You will learn how cognitive biases can influence the way you interact with others, and affect your decision making.

You will develop simple strategies to lessen the negative effects of these biases, resulting in better business relationships and outcomes. 

Clarify and move to next steps

Learn how to use the CC Note format of note-taking to record key discussion point, build collaborative understanding, and move to next steps.

Putting it into practice

The program includes three practical application canvases which guides you through applying the techniques and tools with your own colleagues and other stakeholders. 

The canvases can be completed at the beginning in Application quick start, after you have finished the learning modules, and on an ongoing basis in workplace situations.

David Lambert

Meet your coach

David is the master trainer for the Relationship Capital Academy and co-author of Smarter Selling, the international best-selling book on which many of our programs are based.

A lifelong learner with a passion for educating, David draws on a wide-range of business and sales experience that includes time as a sales consultant; restaurant owner; head of business development and Director and Marketing and Communications at PwC.  Equipped with a masters degree in Human Resources and Training, he was also Director of PwC’s Leadership Academy. 

For more than 15 years, David has worked with leading organizations helping them to develop the communication and trust-building skills of their people.

His knowledge and experience are a key asset of the Relationship Capital Academy, and we encourage you to ask lots of questions of David to maximize the value you take from our programs.