Listening and Collaboration

Learn to listen better and share key conversation points to confirm understanding, build trust, and mitigate the adverse effects of cognitive bias.

Program includes the LISTENTM online assessment.
Listen better and understand biases.

What's included?

  • 3 application  canvases
  • 1  LISTEN self-assessment with personalised feedback
  • 16 vbytes
  • 12 ebytes
  • 2 enote sections
  • 1 practical case study
  • 10 gamified challenges
  • 1 Certificate of Completion

Listen better and learn more

You will learn how to discover value through listening using the LISTEN framework, which includes an assessment of your own listening profile.

Understand and lessen bias

You will learn how cognitive biases can influence the way you interact with others, and affect your decision making.

You will develop simple strategies to lessen the negative effects of these biases, resulting in better business relationships and outcomes. 

David Lambert

Meet your coach

David is the master trainer for the Relationship Capital Academy and co-author of Smarter Selling, the international best-selling book on which many of our programs are based.

A lifelong learner with a passion for educating, David draws on a wide-range of business and sales experience that includes time as a sales consultant; restaurant owner; head of business development and Director and Marketing and Communications at PwC.  Equipped with a masters degree in Human Resources and Training, he was also Director of PwC’s Leadership Academy. 

For more than 15 years, David has worked with leading organizations helping them to develop the communication and trust-building skills of their people.

His knowledge and experience are a key asset of the Relationship Capital Academy, and we encourage you to ask lots of questions of David to maximize the value you take from our programs.