Using SHAPE Questions

A short video outlining how to use SHAPE questions to differentiate from your competitors and engage customers and client in more interesting and insightful (for them and you!)  conversations.

Click on the video to view it.
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What our learners say

 “It definitely works. I’ve tried it already after reading the book.
 
Using more open questioning techniques and changing your mindset to one of helping the client rather than selling all the time really does change the dynamic of the relationship.”

Very surprised (pleasantly).

Extremely useful. Able to utilize what was learned in class, in the real world, with clients.
 
The questioning techniques you showed us were excellent. When you see some of our account directors in action they need more experience of using this kind of questioning.” 
 
Taught me a lot about questioning methods.